Nicotiana

It is no exaggeration to say that Nicotiana is the earth's most extraordinary plant genus: harvested for its leaves, the largest cash crop (non food) plant on earth, used for approximately 10,000 years, yet its most popular species, Tobacco, is not found growing anywhere in the wild. In order to understand the natural human connection to Tobacco we must learn its history and the value it has added to people for thousands of years. This is a perspective that our contemporary and smoke-hysterical society fails to see; but through Tobacconist University we hope you will find enlightenment and enhanced appreciation. We are adding new content on Nicotiana and Tobacco to our curriculum on a regular basis. In particular, TU's professional researcher, R. Sloane Franklin, CRT has just written an extraordinary piece titled Tobacco use in the Americas before 1492. Check it out, it will enhance your appreciation and remind you why luxury tobacco is a natural and valuable part of a life well lived.

"...understanding tobacco's history as symbol and agent of the sacred, the royal, the medicinal and the pleasurable serves only to enhance our appreciation of premium tobacco products today. Once can indeed say that to enjoy fine tobacco is to enjoy the pleasures of gods and kings."

- R. Sloane Franklin, CRT

Tobacconist Philanthropy: Cigar Box Charity

The nature of our business presents a unique charitable opportunity; that is, Cigar Boxes. People love cigar boxes! And Tobacconists usually have plenty of them. Unlike a restaurant which has no use for left over food, empty cigar boxes actually have value*. In my stores we sell the boxes for $3 and give the money to a no-kill animal shelter - Last Chance Ranch**. In addition, we give away boxes to children and teachers for projects and hobbies. But, hands down, my favorite Cigar Box charity is the animals. Just last week the shelter received two dogs from a woman who had lost her job, was living in her car, and could no longer take care of her pets. I can't imagine how difficult her life must be, but I know she found comfort in knowing her pets would be well taken care of.

So, Tobacconist University wants to know....

What charity does your Cigar Box money go to?

&

How else do you give?

Let us know as we are developing Service College content on Tobacconist Philanthropy - we estimate that Tobacconists give more to military service men and women than any other retailer group - not to mention schools, churches, arts organizations, etc... And, every Tobacconist gets a steady stream of people requesting product and money contributions... so there is a big story to tell about Tobacconists and charity.


**The Last Chance Ranch saves horses, pigs, chickens, geese, goats, mules, donkeys, sheep, dogs, and cats; actually, they will save any animal, rehabilitate it, and find it a happy home.

* Cigar Box Value: cigar boxes are also useful as gift packaging and for custom samplers.

Tobacconist Philanthropy

Merriam-Webster defines Philanthropy as

": goodwill to fellowmen; especially : active effort to promote human welfare"

Clearly, any good Tobacconist is by definition a Philanthropist. But, Tobacconists actually contribute to local, national, and international charities in innumerable ways. The Tobacconist Philanthropy content in Service College is meant to highlight the ways in which Tobacconists selflessly give back: whether by donating cigars to our troops or giving to charity auctions, hurricane relief, school fundraisers, and more. Tobacconists are both local and global merchants who give professionally and personally, every day.

If you are a Tobacconist Philanthropist who goes above and beyond, let us know how - we will use your knowledge to teach other Tobacconists.

ART & CIGARS

One of the most important things we teach consumers, Tobacconists, and society is the amazing and unparalleled nature of the premium cigar. Great works of art, crystal, furniture, and architecture are created in less time than a great cigar; and they last lifetimes! ...while the destiny of a cigar, through combustion, is to return to dust. In fact, hundreds of people and thousands of years of human knowledge and experience go into every premium cigar!

Indubitably, great cigars are works of art*. Great cigar makers are artists. And retail Tobacconists are the curators of these precious miracles. At TU we consider ourselves to be in the art preservation business: preserving luxury tobacco for generations to come.


*The author would like to acknowledge ArtistaCuba, having a non-cigar art collection, and importing and exhibiting art since 1996.

Cigars = Vacation

We know that our sense of smell is most closely linked to memory and emotion. And that our sense of smell has the greatest impact on our enjoyment of luxury tobacco - try smoking with stuffed sinuses to prove it. Pleasant aromas are relaxing. In fact, pleasant aromas have the power to transport us to a better 'place', a better feeling. Whether we are talking about the smell of grandma's cookies, the ocean, or a great cigar, pleasant aromas force us to take notice and enjoy the moment. Those who enjoy luxury tobacco know that aroma transcends our daily responsibilities, stresses, uncertainties, and challenges.

The aroma of luxury tobacco forces us to settle down and appreciate the moment; the little things. Great tobacco is a compelling delicacy which helps us appreciate our time. What could be more important than savoring your time? Great cigars are like a mini-vacation! Use them as intended and you will enhance your quality of life.

* Tobacconist Anecdote: Lately, I have been seeing many more of our retail customers stopping to have a cigar in the shop. Customers who would normally walk out after their purchase look at the couch like a starving man looks at a steak. Once they realize the couches are there for them, they walk over and plop themselves down, immediately letting out a deep exhale. At first they have a glassy look in their eyes, then they remember they have a cigar in their hand and they start to look at it, touch it, and finally light it. After just a few puffs their demeanor begins to change. They watch the smoke waft delicately into the air and their gaze begins to relax. Within a few minutes they start letting go... their body and mind releasing tension. Eventually, our customers leave the shops happier, brighter, and lighter than when they entered. It is an extraordinary transformation. Every Tobacconist has seen this happen, and I think this is happening a lot more lately. But this is just proof that Tough Times = Better Business. People need great Tobacconists more now, than ever.... so get to work.

New Customers: Car Dealers

The New Customer:

Customers are defined by their Values.

Tobacconists are defined by the Value they Add!

Some of our best customers are car salesman and dealership owners. I can count hundreds of thousands of dollars in income from car salesmen and dealers since I have been a Tobacconist - their business has more than paid for every car I have owned over the years. These are truly special customers, for many reasons.

Firstly, dealership owners tend to be the embodiment of the products they sell. They are freedom loving, individualistic, and quintessentially American businessmen. This is also a pretty good description of the average cigar smoker too!

I have had several dealership owners who regularly purchased large quantities of cigars for themselves and their staffs.

Many owners and salesmen shop with us when they want to thank a [shared] customer who just purchased a car. - Maybe we should encourage our customers to tell their car salesmen that they love cigars from 'put your store name here'.

Another benefit of the car salesman/dealer customer is the great deals. Both my customers and I have benefited greatly from these special customers - as always, cigar smokers share a special bond.

Perhaps the most interesting benefit of the car dealer customer is the event potential. I once had a formal cocktail party/cigar tasting event in the service garage of the Land Rover dealership. I must qualify that the garage was beautiful, spotless, and oddly elegant when filled with luxurious automobiles. In addition to this type of event, there are many other opportunities for marketing, promoting, and co-branding with car dealerships and clubs. Some ideas include:

• share mailing lists
• car club meetings at your shop
• outdoor booth at dealer and club events
• showcase luxury automobiles at your shop
• offer gift certificates or coupons to a dealership's customers
• give a free cigar to new car buyers, like when a baby is born
• negotiate special offers for your customers from a dealership
• advertise in a dealership or car club brochure, internet site, or newsletter

So the lesson is.... get to know the car dealers and salesmen in your area. Find out if you can work together to better service your customers. And treat them well, as they will you.

New Customers: Motorcyclists

See New Customers: Car Dealers and substitute the word "Car" with "Motorcyclist" - this will save on redundancy..... you will get the point.