
Saturday, December 13, 2008
The Tobacconist Preservation Act

Prohibition 2.0: Boston & Dallas
This December the Boston Public Health Commission voted unanimously to ban smoking outdoors on bar and restaurant patios. Similarly, the Dallas City Council successfully voted to ban smoking 15 feet from public doorways. Both cities banned the opening of new cigar bars and Boston has only allowed cigar bars to exist for the next 10 years. WTF? Wednesday, December 10, 2008
Certified Testimonial

"I cannot sing your praises enough, these certifications my employees have achieved with TU has meant so much to them, their pride is measurable in so many positive ways. As a store owner, TU brings a rare gift to me because no amount of money in bonus or spiff I could give could ever match the value of being a graduate of TU, my guys are so damn proud of their accomplishment and having their diplomas and PINS. Thanks for all the years of hard work you have put into TU because it is going to pay off for years to come for all of us involved in this unique and precious pursuit; loving the lore.
Kindest regards,
David Berkebile,
Georgetown Tobacco
Washington, D.C..
P.S.: You can quote me on this anytime."
Saturday, December 6, 2008
The Tobacconist Alamo
The most frightening thought in the world to any Tobacconist is that smoking bans will be instituted inside retail Tobacconist shops. It has already happened in Delaware and other parts of the country. In addition, many Tobacconists are going to court to preserve their right to smoke and sometimes just to prove they are Tobacconists - because the laws are so poorly and/or maliciously written. No other profession in the world suffers under such draconian laws. Sadly, the hostility of legislators and our society are making it more difficult to survive. Yet we persevere, not because the financial rewards are great, not for the prestige, but because we love our products and customers.
Obviously, Tobacconists must taste their products daily just to be able to communicate their value to customers; and customers need to sample products in order to make informed decisions. Not to neglect the fact that smoking in a smokeshop is akin to eating in a restaurant.
Yet logic alone is not enough to preserve our professional rights. Ultimately, the health zealots and nanny state will try to ban smoking everywhere; and retail Tobacconists will be the final frontier - the Tobacconist Alamo. Here at TU, we are preparing for that last stand. It is our commitment to prove our professional credibility and legitimacy through our curriculum and standards. Through Certifications we are building an army of Certified Tobacconists who are substantive and credentialed enough to fight for our rights. We are not just individuals who feel we have the right to smoke 'just because' or 'just because we like it'; clearly that tactic has not worked. We are professionals who have invested time and money, our lives, into an honorable existence and we will be here to fight when the rest of the industry needs us.
Stay tuned to hear about and participate in The Tobacconist Preservation Act....
Wednesday, December 3, 2008
My Little Inventory

Monday, November 24, 2008
Georgetown Tobacco: A National Treasure

If you know me well, you may know that walking into Georgetown Tobacco in the early 1990s changed my life. I never knew the world of luxury tobacco existed until I stepped into that store; I was used to buying cigars at cafeterias on the streets of Miami. To this day I remember the extraordinary Tobacconists that helped me discover great cigars and new ways to savor my time - perhaps this is why I have such a fondness and respect for Tobacconists. And I can only begin to imagine how many thousands of people have been impacted the same way.

Ultimately, we are lucky to have such an extraordinary group of Tobacconists Certified, and grateful for the things they have and will teach us down the road. Congratulations to Georgetown for continuing to be the best at what they do. And many thanks for sharing that with TU, your customers, and the rest of the world..... Looking forward to the next 45 years.

Sunday, November 9, 2008
Certified Tobacconist Impressions (CTI)

Saturday, November 8, 2008
Guns, Tobacco, Fear & Control
"Where the rights of men are equal, every man must finally see the necessity of protecting the rights of others as the most effectual security for his own."- Thomas Paine
Dissertation on First Principles of Government -1795
On a personal note.... I have one sister, twenty one years younger than me. This picture was taken two years ago in the D.R. - right about the time she told me a policeman came to her class, wearing his uniform, badge, and gun, to lecture the students about the dangers of tobacco. Of course the lesson was not un-biased or purely factual. Rather, it was about fear. They did not tell her 'cigarettes can shorten your life or lead to illnesses'; they told her 'tobacco and smoke are disgusting, immoral, and kill'. While I know that life kills, and fear can be an effective motivation for children, and teachers can exaggerate to make a point, to this day, I cannot fathom why a man with a gun is sent to schools to 'teach' and threaten children. Frankly, it has taken me two years to calm down enough just to write this piece.... In fact, a big part of the reason I started this blog two years ago was because I was so infuriated by my sister's story and needed a place to voice my opinion and tell these tales. And, someone has to question how the anti-smoke people have influenced legislators to the point that they are employing our police to promote their agenda ... WTF is happening?
I remember in high school a policeman came and lectured us about the dangers of drinking and driving: at least that made sense since the crime takes place on our roadways where innocent people can be hurt. But where is the crime in smoking? And why are the police talking to children about it? And why the gun?
On a positive note, my sister comes to my house and walks into my humidor just because she loves the smell. Thankfully, she is smart and free enough to think for herself; but, for how long? In Cuba they have signs everywhere insulting 'capitalist pigs' and the only people with guns are the cops and military; I suppose that is why my family came to this country. But, in America there are already advertisements insulting smokers (of all kinds), disparaging fat people, and basically equating anybody who is not 'healthy' or 'normal' as immoral or inadequate. Yet, I can't watch TV for half an hour without seeing erectile pill commercials or advertisements for pharmaceuticals to make us all happy and fill us with 'energy'.
Meanwhile, the hypocrisy of our legislators/government and the degradation of our rights is only getting worse.... Today I read an AP article about an Alabama Botanist who was arrested because the wildflowers on her property were a nuisance. People actually complained about the annoyance of flower aromas!!!
As the son of refugees, I cannot forget the value of freedom, and the need to defend it: that is why I am a Certified Tobacconist. And, I have put every resource at my disposal towards defending my profession and helping others do the same. Ironically, at this rate, I will end up a Certified 'drug dealer' in the nanny state's eyes.... and so will my plant, coffee, alcohol, and food loving friends. That cop who terrorized my 10 year old sister may very well arrest me for smoking a cigar on the sidewalk one day. In the meantime, real drug dealers who peddle anti-depressants, anti-anxiety drugs, 5-hour energy drinks, and erection pills continue to live down the road from me in mansions I can't even afford the taxes on. The America I love seems to exist only in my mind and heart now.... and within the four walls of every retail Tobacconist who is still allowed to smoke in their business and home. As I write this very personal blog, my last living grandparent lies on her death bed, incoherent and unaware that the America that embraced her inalienable right to the pursuit of happiness is not so different than the country she fled; in this rare case I think that ignorance is bliss. But, the rest of us have no excuse.
My point is not simply to vent here... it is two-fold:
1. to compel you, my fellow Tobacconists and citizens, to get Certified and project your credibility. Be Proactive! Don't be apathetic. Don't ever give up. First we must educate ourselves, and then we go about teaching others (Tobacconists Are Teachers).
2. to remind everyone else that real freedom involves protecting others' rights, not just the rights you like and/or use.
Wednesday, November 5, 2008
The Power of Certification

Tuesday, November 4, 2008
Tobacconists In Art
Monday, October 13, 2008
Cutter Etiquette: FAQ content preview

Cigar Cutters touch the head of the cigar that will touch your mouth; so they must be kept clean. Tobacconists must have sanitary procedures in place to keep cutters clean and protect their customers. Every day customers put a cigar in their mouth and then ask for a cut or cutter. The easiest solution for retail Tobacconists is to have two cutter options on hand: a ‘Clean’ cutter and a ‘Saliva’ cutter. The Clean Cutter should never be used on a saliva tainted cigar. The Saliva Cutter can be used on the saliva tainted cigar and sterilized quickly with hand sanitizer afterwards.
QUICK-STERILIZING
Standard hand sanitizing gels can be used to sanitize a Cigar Cutter and blade. Simply use your hands or a paper towel to carefully coat the cutter with sanitizing gel, remove excess, and allow to dry for a few minutes.
CLEANING
All Cigar Cutters need an occasional cleaning as tobacco and oils accumulate. Often, the debris and oil can inhibit the cutting and/or movement of the blades. To clean blades, apply a solution of warm water and antibacterial soap with a cotton swab or cloth, then wipe dry. Also, remove any tobacco and debris from the cutter’s frame.
Friday, October 10, 2008
Humidor Etiquette: FAQ content preview
NO SMOKE
The natural aromas of a walk-in humidor are a subtle co-mingling of different tobaccos from all over the world. Part of the reason Tobacconists make their walk-ins accessible to customers is so that they can enjoy the smell of aging tobaccos. Lit tobaccos will overwhelm the natural aroma of a walk-in and excessive smoke can taint the flavor of the cigars. Not smoking in a walk-in is part courtesy to the next customer and a way to protect the cigars themselves.
TOUCHING CIGARS

Ultimately, the head of a cigar will enter your mouth, so cigars must be treated with the same care and respect as food. Maintaining clean hands when touching cigars is imperative. It is important for Tobacconists to have sanitary soap and hand sanitizer on hand for personal and customer use. In addition, when inspecting cigars you should only touch the foot and shaft area. Never touch the cigar above the band (head and shoulders) since someone will eventually put that cigar in their mouth.
As consumers, we all have the right to smell the wrapper and foot
of a cigar. In fact, that is part of the enjoyment of picking a great cigar. While smelling cigars can be part of the pre-selection process in a walk-in, it must be done in a sanitary and respectful way; as the nose contains germs and mucous that must be kept off cigars. If the cigar is wrapped in cellophane, push the cigar half-way out of the cellophane. Cellophane smells like cellophane so there is no point in sniffing it: when finished, you can push the cigar back in. Whether smelling just the wrapper or the foot of the cigar, always keep the cigar at least one inch from your nose and/or facial hair. One inch is close enough to sample the aroma of the tobacco yet far enough to minimize contamination.SELECTING CIGARS
Now that we have covered the proper techniques to touch and smell cigars, we can address the more general process of picking one out. Some customers take the first cigar out from on top of a box, while others like to scrutinize every single cigar. To each his own method; there is no right or wrong. But, when pulling cigars out of a box, one must be very careful not to tear the wrapper or damage the head: in particular, the cigar foot is highly susceptible to damage. If you take cigars out of a box, lay them in a safe place and return them carefully when you have found your perfect cigar.
DAMAGED CIGARS

One of the biggest economic challenges for retail Tobacconists with walk-in humidors is minimizing the amount damaged cigars: it is a massive expense unique to our business. While some cigars come damaged from the manufacturers/distributors, most damage occurs because of consumer mishandling. Retail Tobacconists absorb the cost of damaged cigars since they cannot be sold at standard retail margins. If you see damaged cigars in your retail Tobacconist’s walk-in, let them know: they will thank you for it.
RETURNING CIGARS
Sometimes you take a cigar all the way to the cash register and then decide that you don’t want it - that’s ok. As long as you're handling the cigar properly, you can return it to the walk-in. When returning a cigar to the humidor, it is always best to place it in the proper box with the head up and cigar band facing forward. This is called “facing” and retail Tobacconists do it every day to honor the brand, cigar maker, and our customers.
Most retail Tobacconists will not allow customers to buy a cigar, take it out of the shop and return it at a later date. Due to cigars’ precise humidification and temperature requirements, plus the fact that they will end up in your mouth, cigars must be treated like perishable food.

Keeping cigars off the floor is obvious, but it is also important not to place boxes on the floor, either. Placing cigar boxes on the floor contaminates them with the same dirt, debris, and germs that people’s shoes have been tracking in. This piece of humidor etiquette is particularly important for Tobacconists to heed since it is easy to forget when stocking and organizing the walk-in.
Sunday, October 5, 2008
Gift Packaging: content preview

Nothing adds value like free Gift Packaging for customers. And, Tobacconists already have the most precious item on hand - empty cigar boxes! Packaging gifts for customers has many benefits, including:

· Higher Customer Satisfaction
· Competitive Advantage
· Stimulates Up-selling
· Branding Opportunity
· Promotes Loyalty
· More Memorable
· More Impressive
Gift Packaging, especially during the holidays, creates more special and valuable presents. The gift-givers will remember your store and the receivers will come back for more.
The cigar box Gift Packaging method shown here only requires Tobacconists to purchase inexpensive paper stuffing; as you should have branded business cards, ziptop bags, matches, and cutters in stock. In addition, this gift box shows a branded sticker opportunity on the inside lid and another sticker sealing the box - these stickers can be made on store bought labels with a rudimentary computer. Get creative and use every opportunity to reinforce your brand with your customers: it will pay off in the short and long term.
TIP I: Prepare your gift boxes ahead of busy times - keep them loaded with stuffing, business cards, ziptop bags, matches, cutters, and stickers. That way, it will only take a few seconds to prepare and your customers will be impressed.
TIP II: During the holidays, add a red bow to anything and you have an instant gift pack.
TIP III: Have branded coffee mugs made and you have an instant up-sell.
Friday, October 3, 2008
Outlawing Tobacco 2.0
This morning I awoke to find out that TU is the cover story for October's Smokeshop Magazine: this was a thrill and a privilege. Then, I had to put my retail Tobacconist 'hat' back on and do exactly two things for my stores. First, I had to fill out fourteen pages of information for the state of PA, print another 12, make copies and then drive all the way to Pennsylvania to use a notary, then mail these documents to the Department of Health to get permission to smoke in my PA store - even though we are clearly exempted from the law. The state was kind enough to notify us of the paperwork requirement over a month after it was due. The second retail task I did today was to print and frame this (pictured) sign for my Princeton, New Jersey store. It will go in the space where we used to display flavored cigarettes, which have now been outlawed.We are now transitioning from Outlawing Tobacco 1.0 to 2.0. As cigar and pipe smokers, we are only about 5% of the population.... so our rights can be taken away quickly! Sadly, I do not think a democracy based on the value of human freedoms should so easily take away human freedoms. So, I continue to believe that all retail Tobacconists are great American freedom fighters... underdogs on the front lines of a great battle for justice. Not just smokers' rights, but all individuals' rights, in our pursuit of happiness. Smoking is the 'gateway' civil right, and it has been demonized and beaten into submission.
Ultimately, the only way to win back our freedom is to EARN CREDIBILITY. At TU we are proactively doing that through Certification .... and more: if we want a positive future, we will have to work hard for it.
Tuesday, September 23, 2008
Cigar Rolling Table: content preview

A Cigar Rolling Table can be made of almost any type of wood, including oak, pine, cherry, or walnut. After you have prepared your materials, you can follow these steps to assemble your Cigar Rolling Table.


*TU is not specifying what construction or carpentry techniques to use. Go with whatever skill set you have. If it's rustic and sloppy, it won't matter! It will just look more authentic! I built my first cigar rolling table in 1995 with plywood, drywall screws, and a little bit of dark mahogany stain: we still use it to this day! And the horrible craftsmanship only adds character.
Monday, September 15, 2008
GROW THE PIE

Its worth repeating because the retail Tobacconist pie has been shrinking for decades. Furthermore, perpetually increasing taxes, smoking bans, mail order, and anti-smoking legislation threaten our industry more than ever. Yet, if you converted just 10% of cigarette smokers to cigars, you would practically double the size of the cigar industry (see Smoking Stats for proof). These are profound facts!
To paraphrase the Outlaw Tobacconist Genius:
'If you focus on growing the pie, your slice automatically gets bigger.'
Wednesday, July 23, 2008
200 People + 2000 Years = 1 Cigar

Saturday, July 19, 2008
IPCPR 2008 - Las Vegas
It was an exciting week in Las Vegas, to say the least. The response we received as the IPCPR's Official Curriculum Resource for Professional Tobacconists was stunning. We signed up over eighty new stores with even more Tobacconist Apprentices. In addition, we certified extraordinary Tobacconists from Georgetown Tobacco in DC and C.I.G.A.R. in San Antonio.As I have always said, Tobacconists are starving for the credibility they deserve and now we are well on our way to providing it. This is a big first step towards building a better future for this honorable profession and we are thrilled to be a part of it.
Sunday, July 6, 2008
Tobacconist Traffic
While Tobacconist University uses the internet to broadcast our academic curriculum and other services (for free), we are not an 'internet company'. We do not sell our traffic (clicks) or allow advertisements, and we go to great lengths to distinguish our educational platforms from simple information and infotainment. As a University it is our mandate to research, learn, and teach. In that process, we certify and promote the credibility of our retail Tobacconists.As we ask potential sponsors to help fund certifications and academic development, we make it a point to de-emphasize our internet traffic, since we are not 'that kind' of company. In reality, we do not measure our success in quantity, but quality - like education vs. information. With that said, our internet statistics do offer some amazing and unparallelled facts: our average visitor views 8 pages while more than 40% view more than 3 pages; 11% of our daily visitors spend more than 40 minutes on the site while 60% spend more than 3 minutes.
I think the daily traffic picture above says it all (red dots represent 5 or more pageviews): serious people from all over the world spend significant amounts of time learning about luxury tobacco - through Tobacconist University. I know the internet site looks 'different' as there are no frames, advertisements, or constantly changing headlines with sensationalized information. We don't report on current events or host chat groups or product sales techniques. The uniqueness of our website occasionally leaves people confused since we are used to being bombarded with marketing messages. But in this case, different is good: we are sharing substance and quality, for free.
Sunday, June 29, 2008
Co-Branding: Third Party Endorsement

Tobacconist University Certification is the ultimate Third Party Endorsement because:
- Certification cannot be purchased, it must be earned.
- TU does not allow any advertising because we must control the quality of our content and standards.
- We have a Code of Ethics & Standards to articulate, promote, and project our values.
- Our academic curriculum is thoroughly researched and available for public scrutiny.
- We have an open-source academic curriculum where credible Tobacconists are welcome to contribute.
- All of our revenue streams are publicly declared; including certifications, product placements, and sponsorships.
- TU is independent institution and unaffiliated with any product sales.
Other examples of Third Party Endorsements include: newspaper articles, being quoted in the media, 'word of mouth', web-links & listings, and "best of" lists. Each endorsement comes with its own gravitas, but they can all add up to priceless promotional value.
